Privacy Policy
JCBL India Pvt. Ltd. (“JCBL Handtools”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the information you provide when you visit or use our website, https://jcblhandtools.com/ (the “Website”).
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you interact with our Website.
By using the Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us when you interact with the Website, including when you submit an enquiry, contact us, request information about our products or services, or communicate with us.
Depending on how you interact with us, this information may include:
- Name
- Company or organization name
- Email address
- Phone number
- Country, city, or business location
- Information included in your enquiry or message
- Any other information you voluntarily provide to us
We may also automatically collect certain technical information when you visit the Website, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Referring website or source
- General website usage information
This technical information may be collected through server logs, cookies, analytics tools, or similar technologies.
2. How We Use Your Information
We may use the information we collect for legitimate business and operational purposes, including to:
- Respond to your enquiries and requests
- Provide information about our products and services
- Communicate with you regarding your enquiry
- Understand and improve our Website and user experience
- Analyze Website traffic and usage
- Maintain Website security and prevent fraudulent or unauthorized activity
- Operate, maintain, and improve the Website
- Provide customer or business support
- Comply with applicable legal and regulatory requirements
- Protect our legal rights and interests
We will use personal information for the purposes for which it was collected or for other purposes that are reasonably compatible with those purposes.
3. Contact and Enquiry Information
If you submit information through a contact or enquiry form, we may use the information you provide to respond to your request and communicate with you regarding the products, services, or information you have requested.
We may retain enquiry and communication records for as long as reasonably necessary for business, customer service, legal, accounting, or administrative purposes.
4. Cookies and Similar Technologies
The Website may use cookies and similar technologies to support Website functionality, remember preferences, understand Website usage, and improve performance.
Cookies are small text files stored on your device by a website. Some cookies may be temporary and expire when you close your browser, while others may remain on your device for a longer period.
The types of cookies used may include:
- Essential Cookies: Required for certain Website functions and security.
- Functionality Cookies: Used to remember preferences and improve your experience.
- Analytics Cookies: Used to understand how visitors use the Website and help us improve its performance.
- Other Third-Party Cookies: Certain third-party services integrated into the Website may place cookies or similar technologies.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Website.
For more information about how cookies are used on this Website, please refer to our Cookie Policy.
5. Analytics and Third-Party Services
We may use third-party services to help us understand Website traffic, analyze usage, improve performance, maintain security, or provide certain Website functionality.
These third-party providers may process technical information such as IP address, device information, browser information, pages visited, and Website interaction data in accordance with their own privacy policies.
Where third-party services are used, their processing of information may be governed by their respective privacy policies and terms.
6. Embedded Content and External Websites
The Website may contain links to or content from third-party websites, services, social media platforms, videos, images, or other external resources.
When you interact with third-party content or leave our Website, the third party may collect information about you according to its own privacy policy.
We do not control the privacy practices, content, or security of third-party websites and are not responsible for their privacy policies or practices.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
7. How We Share Information
We do not sell your personal information to third parties.
We may share information where reasonably necessary with:
- Service providers that help us operate and maintain the Website
- Website hosting, security, analytics, and technology providers
- Professional advisers where necessary
- Business partners or service providers involved in responding to your request, where appropriate
- Government authorities, regulators, law-enforcement agencies, or other parties where disclosure is required or permitted by applicable law
- Other parties where necessary to protect our rights, property, Website, users, or business
We take reasonable steps to ensure that information shared with service providers is handled appropriately and only for legitimate purposes.
8. Data Security
We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain business and communication records, comply with legal or regulatory obligations, resolve disputes, and enforce our agreements.
The specific retention period may vary depending on the nature of the information and the purpose for which it was collected.
10. Your Privacy Choices and Rights
Depending on applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
To exercise an applicable privacy right or make a privacy-related request, you may contact us using the details provided below.
We may need to verify your identity before processing certain requests.
11. Children’s Privacy
The Website is intended for a general audience and is not directed specifically toward children.
We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.
12. International Visitors
Our Website may be accessed by visitors from different countries. Depending on the technologies and service providers used by the Website, information may be processed or stored in locations outside your country of residence.
Where required by applicable law, appropriate safeguards will be considered for such processing or transfers.
13. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our Website, business practices, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically for the latest information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
JCBL India Pvt. Ltd.
Plot No. 580, Industrial Area, Phase 9, Sector 66,
Mohali – 160062, Punjab, India
Email: handtools@jcbl.com
Phone: +91 9815579321
For privacy-related requests, please clearly mention that your communication concerns the Privacy Policy or your personal information.

